RETURN / REFUND POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, Store credit, or exchange. Please see below for more information on our return policy.

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Paws Depot accepts returns of unworn products with the original tags attached.

If you are not satisfied with the product you bought, you can return it for a refund within 10 days from receiving the item(s). Please note that there are exceptions to our return policy stated below: Discounted items from a final sale cannot be returned for a refund nor exchanged under this return policy.

Please note that returned products must be unworn, in the original packaging, with the safety seals not damaged and the original labels retained. If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange.

To return a purchased item, follow the steps below:
1. Open a dispute with us within 10 days of receiving the order. We will provide you with a free return label.
2. Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
3. Package the products into their original packaging.
4. Put the products into shipment packaging and label it.
5. Bring your package to the designated pick-up point.

We commit to processing your return, assessing its eligibility, and sending a refund to your account within 30 days of receiving the returned products.